What you will see
When customers attempt to select a wireless network from the printer's front panel, they will either encounter a “network not detected” or “network not available” error.
If the networks are discovered, a subsequent discovery will return no result. Devices that are already configured with a wireless network will also lose their configuration and may freeze if the front panel discovery is attempted.
Recommended solution
Update the printer’s firmware to EC6 (P644) or higher to resolve this issue.
NOTE: Configuring the wireless networks via the embedded web server will allow the devices to be configured correctly and communicate on the network, but subsequent wireless discoveries via the front panel will cause this to be lost.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: TE781