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Lexmark MS711

Lexmark MS711

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Unable to print on both sides (duplex) of a custom sized paper

Overview

The printer is unable to perform duplex printing (double-sided) on a custom-sized print job. This scenario happens when the printer is running an EC0 version of firmware.

Recommended solution

To resolve the issue, update the printer with the latest firmware code. To do this, follow the steps below.

How to download firmware

  1. Go to support.lexmark.com.

  2. Type your printer model in the “Enter Product Name” field and click GO OR click on the picture of the correct printer model shown.

  3. Locate the “Downloads” tab.

  4. Select the version of the Operating System.

  5. Click the link available under "Firmware."

After downloading the latest firmware, select any of the methods below to perform the update.

Firmware Flash Methods

Information

Embedded Web Server (EWS) Recommended

Open a browser and enter the IP address of the printer. Select Settings >Update Firmware.

USB utility

Updating the printer firmware using USButil or USB flash utility for the detailed steps.

USB thumb drive

Updating printer or MFP firmware using a USB thumb or flash drive for the detailed steps.

FTP

Updating the printer firmware via FTP for the detailed steps.

LEGACY ID: SO7341
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