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Lexmark MS810n / MS810dn / MS810dtn

Lexmark MS810n / MS810dn / MS810dtn

Printer Registers a 202.17 Paper Jam

Affected Products:

Single-Function: MS31x, MS41x, MS51x, MS61x, MS71x, MS81x, M1145, M3150, M5155, M5163, M5170

Multifunction: MX31x, MX41x, MX51x, MX61x, MX71x , MX81x, XM5163, XM1145, XM3150, XM5170, XM7155, XM7163, XM7170


When printing a document on the printer, a 202.17 paper jam error appears. This error message refers to a page which arrived at the fuser earlier than expected.

A ‘pre-staged’ media in the paper tray can often lead to this error or any other paper jam code. See pre-staged media and a properly loaded media stack look in the tray.


  1. Flex, fan, and straighten the paper

    before loading it in the paper tray.

  2. Lay media in tray and ensure the leading edges of all sheets are flush and not pre-staged. Lock tray at proper media setting.

    Note: Do not slide the paper into the tray. Load paper as shown in the illustration below.

  3. Update the printer firmware and follow the instructions from xref_HO550_xref.

  4. Make sure the wall outlet where the printer is connected provides >95% of rated voltage when printer is in "Ready State" ( >109VAC US, >218VAC for HV Geos, >95VAC for Japan).

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • xref_HO4041_xref


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