Skip to Content Information Center
Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Lexmark MS71x, MS81x, MX71x,&MX81x ? 980.11 Service Error Posts when the Device Goes into Sleep Mode

What you will see

A 980.11 Service Error appears on the printer screen whenever it tries to enter Sleep mode. See a sample screen shot of the error below:

Solution

Updating the printer firmware may fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware.


NOTE:
The Lexmark representative might ask for the printer's current firmware level. Please refer to for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from .

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, xref_HO3865_xref.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: TE575

Was this article helpful?
Top