Troubleshooting a 121.08 error code

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Heavy or thick media may possibly cause a 121.08 error. Check the media that you are using as to whether the printer supports it.

See the "Paper and specialty media guide" section of the printer's User's Guide to verify that your media meets all recommendations.

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Should the error return after printing some pages, you can try changing the media type setting.

Note:  Changing the media type to a lighter weight media (a media setting that requires a lower fusing temperature) may reduce this error's frequency.

Example: If media type is initially set to “labels” or “cardstock”, changing it to "plain paper" can lower the error's frequency.

After changing the media type setting, monitor the resulting print quality and error rate.

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Should error return or if changing the “Media Type” settings compromises the quality of the printout, please contact Lexmark Technical Support for additional troubleshooting recommendations.