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Lexmark M5170

Lexmark M5170

Lexmark MS and MX 31x, 41x, 51x, 61x Series ? 121.32 Fuser Errors in Cold Environments

What you will see

121.32 fuser error appears on the printer screen.

2-line display

Primary contributing factor

Environment or operating temperature is below freezing (32° Fahrenheit).


Move the printer to an environment that is as close as possible to these supported conditions:

  • 60°F to 90°F temperature
  • 8% to 80% relative humidity


Lexmark printers are optimized for use in room environments with temperatures ranging from 60°F to 90°F. The printer performance can degrade outside this temperature range. Thus, the 121.32 fuser error can occur if the ambient temperature is below freezing.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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