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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Device Quotas and/or E-mail to Self Apps Cannot Send E-mails

Overview

The Device Quotas or E-mail to Self app fails to send e-mails. This happens when both apps are installed on a printer.

Functioning as designed

By design, the native e-mail workflow can accommodate only one app.

When Device Quotas and E-mail to Self apps are both installed on a printer, then the app which is started first takes control over the printer’s native e-mail workflow. There is no way to specify which app gets started first.

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In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

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LEGACY ID: FA1074

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