Skip to Content Information Center
Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Connecting to Smart Card Authentication Client causes an error when authenticating

Issue description

When authenticating to an X46x, X65x, X73x, or X86x MFP via Smart Card Authentication Client (SCAC), you will encounter the error message Connection to Print Management Client failed..

Cause

This happens when the Card Authentication setting Use Home Screen Logout is checked.

Note:  This setting is found on the printer’s embedded web server (EWS) > Settings > Embedded Solutions > Card Authentication > then select Configure tab.

Solution

If authenticating via…Then…

Card or Manual Login

Place a check on Use Home Screen Logout setting.

Smart Card Authentication Client

Uncheck Use Home Screen Logout setting.

LEGACY ID: SO7575

Was this article helpful?
Top