Customer Support App PE Release Fix Information

Overview

This article provides a list of the latest fixed issues for the Customer Support app and its corresponding PE release fix information.

NOTE: The Product Engineering (PE) version comprises intermediate releases that are created for the purpose of addressing specific issues.

Before you begin

The Customer Support app PE release addresses ONLY the issues specified in this article.

The Customer Support app PE release cited in this article are considered beta versions of the app.

Identify the printer's existing Customer Support app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:

Click Apps > Apps Management.

Click Device Solutions > Solutions (eSF).

Click Embedded Solutions.

NOTE: See to view steps to access printer's EWS.

Supported printer models

2006	2008	2010	2012
X64x X782 X85x X940	X46x X65x X73x X86x	6500 C748 C792 C925 C950 X548 X74x X792 X925 X95x	CS510 CX410 CX510 MS610 MS81x MS911 MX410 MX51x MX61x MX6500 MX71x MX81x MX91x

Customer Support

app PE releases

Issue Description

App version

Fix information

How to obtain

Customer Support app cannot send e-mails when the port is set to 25, 465, or 587.

Note: This only affects 2012 models with 2.3, 4.3, 7- or 10-inch control panels.

PE version 5.2.2.2

Allows app to send e-mails via ports 25, 465, and 587.

Contact Lexmark Technical Support.

Contacting Lexmark

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.

LEGACY ID: TE735

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Customer Support App PE Release Fix Information

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