Overview
After entering your PIN to release a print job sent via Lexmark Print Management (LPM), an "Unable to find pin. Contact system administrator to resolve." message displays on the control panel. This happens even if you entered the correct PIN.
Affected products
See supported printers list found on the Lexmark Print Management Administrator’s Guide.
Recommended solution
To resolve the issue, contact your system administrator to remove a duplicate user entry in the Active Directory.
Explanation
The error occurs when a duplicate user entry exists in the Active Directory.
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: SO7768