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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

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Sleep-Print-Sleep printer function now available on E6 firmware

Issue description

A document is printed when sending a print job to the printer; however, the printer’s display screen remains off and printer does not wake up from sleep mode.

Note:  A printer of the same model wakes up when printing the document.

Overview

What is Sleep-Print-Sleep?

A Sleep-Print-Sleep function allows you to send a print job to a printer that is in Sleep mode, (enabled for power conservation). This printer function will print the job but will not wake the printer up; the printer display screen remains off, as well, and after printing the job, the printer goes back to Sleep mode.

Sleep-Print-Sleep Availability

Beginning in April 2016, printers (MS71x/81x & MX71x/81x) shipped from the factory and from Customization Centers may have the EC6 (P630) and above firmware. Hence, if you had bought your printer prior to the April date, you may check the printer's firmware and update it to get the Sleep-Print-Sleep function.

Note:  You may download the latest firmware from our website, support.lexmark.com.

Printer FirmwareSleep-Print-Sleep FunctionPrinter Settings

E6 (P630) Firmware and above

Available

On the printer models with 230V power supply, the Sleep-Print-Sleep function is set to ON by default with the following settings:

  • Access printer’s EWS (typing printer's IP address on a browser), then go to Settings > General Settings > Timeouts > you will see “Print with display off” is set to “Allow printing with display off” as shown in image (B)

On the printer models with 115V power supply, the Sleep-Print-Sleep function is set to OFF by default with the following settings:

  • Access printer’s EWS (typing printer's IP address on a browser), then go to Settings > General Settings > Timeouts > you will see “Print with display off” is set to “Allow printing with display off” as shown in image (A). Click here to see image.

Below E6 Firmware

Not available

Access printer’s EWS (typing printer IP address on a browser), then go to Settings >General Settings >Timeouts > you will see “Print with display off” is set to “Display on when printing” as shown in image (A)

Solution

When the Sleep-Print-Sleep function is enabled, the printer will continue to print even with the display screen off. Follow these steps in troubleshooting the issue:

  1. Check the printer’s printer firmware level by going to this link Downloading the latest Lexmark printer firmware for the steps. Refer to this table once you know the current firmware level:

    Should you see E6 (P630) firmware…Should you see E5 (P543) firmware…

    Printer is functioning as designed as Sleep-Print-Sleep is set to ON by default on printer models with 230V power supply. (Power supply on the printers vary per country or geography).

    Note:  If the printer model has the 115V power supply and printer won’t wake up when printing, refer to Blank or intermittent display for further troubleshooting.

    You need to refer to Blank or intermittent displayfor further troubleshooting.

  2. Disable or turn off Sleep-Print-Sleep function to wake the printer up when printing. You can disable this function by accessing the printer’s EWS (typing printer IP address on a browser) then go to Settings >General Settings >Timeouts >, where you will see “Print with display off”. Set it to “Display on when printing”.

LEGACY ID: FA1149
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