Issue Description:
The printed document appears with some compressed or crooked text/images as shown in the following images:
- (A)
Compressed Text and Image
- (B)Regular Text and Image
- (A)Crooked Diagonal Line
- (B)Straight Diagonal Line
Explanation:
Several printer system factors could potentially lead to this print quality defect.
However, it has been determined that the cause of this issue is when using Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible' or 3rd Party Supplies.
Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible’ or 3rd Party Supplies
Using these types of supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; For example the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper feed reliability.
- Sample 3rd Party Toner Cartridges
Solution:
To resolve this issue, make sure to use Genuine Lexmark Supplies.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8773