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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Lexmark MS81x ? The Printer Detects But Does Not Utilize the 4-Bin Mailbox Output Option

Issue description

The print output will only go out to the standard output bin even though a 4-Bin Mailbox Output Option has been properly installed and the printer appears to detect it.

Suggested Remedy

StepAction
1

Make sure the option is installed properly. See the video tutorial on How to install the 4-bin mailbox option.

2

Check if the printer detects the option as being installed by printing the Menu Settings Pages or accessing the printer’s Embedded Web Server (EWS). To do this:

  • Using Menu Settings Pages:

From the printer’s Control Panel, navigate through: Settings > Reports > Menu Settings Pages.
Note:
Look for the 4-bin mailbox option under “Installed Features”.

  • Using Embedded Web Server (EWS)

Open a browser and enter the printer’s IP address. Navigate through: Settings > Reports > Device Settings > Look for “Installed Features”.

3

Should the 4-bin mailbox option be seen as part of the installed features, yet the print output will only go out to the Standard Output Bin, please contact Lexmark Technical Support for further troubleshooting suggestions.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, xref_HO3865_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO7773

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