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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

PaperCut Username Is Automatically Populated as the Password

What you will see

When you enter your user name and attempt to authenticate on PaperCut, the password is pre-populated with the user name entered on the previous screen.

You will need to clear the field before entering your password.

Affected products

This issue has been seen on following Lexmark models, but other models not listed here could be affected:

2010 Models2012 Models

C748 C792 C925 C950 X548 X74x X792 X925 X95x

CS510 CX410 CX510 MS61x MS81x MX410 MX51x MX61x MX6500 MX71x MX81x

An x denotes any number within a given printer model series.

Recommended solution

Update your printer to the corresponding firmware levels below:

Printer ModelRecommended Firmware UpdateHow to Obtain
2010 modelsEC4 P440 or higherVisit the Lexmark support website, and enter your printer model.
2012 modelsPE release P483 or higherPlease contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

See Checking the latest Lexmark printer firmware to view steps to check your printer’s firmware code level.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.


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