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Lexmark MS711

Lexmark MS711

Fax Cover Page Not Sent when Sending a Driver-initiated Fax from Specific Adobe Applications

What you will see

Fax recipient never receives a fax cover page.

Environment

Operating SystemsDriver versionApplicationOther

All 32 and 64-bit Microsoft™ Operating Systems

Any PostScript driver versions

Adobe products

First observed with Adobe Acrobat Reader 9.1.0 and Acrobat Professional 8.1.7

The Fax card option is installed and the Driver Faxis enabled.

Fix

  1. Go to Printing Preferences.

  2. Select Other Options.

  3. Select More Options.

  4. Select Postscript.

  5. Select Disable Postscript Passthrough option.

  6. Click OK.

  7. Click Apply.

Click here for Windows XP PS driver illustration.

Click here for the Windows 7 UPD PS3 driver illustration.

Windows 64-bit Operating Systems

Additional Step:

  1. Click on the FAX tab within Preferences (Printing Preferences).

  2. Turn off Always display settings prior to faxing.

  3. Click Ok.

Click here for an illustration.

Explanation and Related Articles

  • xref_SO4356_xref
  • xref_HO2670_xref

Still Need Help?

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN). Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.

LEGACY ID: SO5070

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