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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Lexmark Mobile Printing and Print Release Apps Crash when Printing on iOS9

Overview

When you add a job or select a queue via Lexmark Mobile Printing or Print Release app version 1.13 on an iOS9 device, the app crashes and the device goes back to the home screen.

Recommended solution

Update the Lexmark Mobile Printing and Print Release apps to version 1.14 or higher via the Apple App Store. Click on the following links to obtain the file:

Still need help?

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NOTE:
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.

LEGACY ID: SO7743

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