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Lexmark MS812de

Lexmark MS812de

Compressed or crooked text/images when printing a document

Issue Description:

The printed document appears with some compressed or crooked text/images as shown in the following images:

  • (A)

    Compressed Text and Image

  • (B)Regular Text and Image
  • (A)Crooked Diagonal Line
  • (B)Straight Diagonal Line


Several printer system factors could potentially lead to this print quality defect.

However, it has been determined that the cause of this issue is when using Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible' or 3rd Party Supplies.

Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible’ or 3rd Party Supplies

Using these types of supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; For example the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper feed reliability.

  • Sample 3rd Party Toner Cartridges


To resolve this issue, make sure to use Genuine Lexmark Supplies.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number


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