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Lexmark MS711

Lexmark MS711

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Enterprise solution primary escalation requirements

Index

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all enterprise solutions-related issues.

Please utilize all available technical support resources before electing to escalate issues.

For LPM Serverless, gather only the following requirements:

  • Menu Settings Page
  • Embedded Solutions Log File
  • Exported Embedded Solutions Settings
    Requirements and relevanceHow to obtain

    Menu Settings Page

    This document contains all the printer settings and running firmware code.

    a. Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page.

    b. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.

    Embedded Solutions Log File

    Note:  For LPM Serverless, include the logs from the Master and Client printers.

    It documents all the errors or crashes experienced by the eSF apps' user.

    1. Open the printer's EWS via a web browser (for example; Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address followed by /se (for example; http://192.168.1.2/se).

    3. Select Embedded Solutions.

    4. Clear the log file to ensure that new log files will be captured to better isolate the problem.

    5. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem.

    6. Repeat Steps 1, 2, and 3, and then click on Log File.

    7. Copy and Save all the entries as .txt.

    Note:  Make sure to turn OFF Debugging Mode once troubleshooting is completed and the issue is resolved.

    Bundle Information

    Provides a list of all solutions installed on the printer.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address followed by /se (for example: http://192.168.1.2/se).

    3. Select Embedded Solutions.

    4. Select the Bundle Information.

    5. Copy and Save all the entries as .txt.

    Exported Embedded Solutions Settings UCF

    Note:  For LPM Serverless, include the logs from the Master and Client printers.

    This contains the configuration on how the specific eSF application is set up.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address (e.g., http://192.168.1.2).

    3. Select Settings, and then click on Embedded Solutions or Device Solutions > Solutions (eSF) or Apps > Apps Management.

    4. Click on the affected eSF application, select Configure, and then click Export.

    Exported Printer Settings UCF

    This contains the configuration on how the printer's base settings are set up.

    1. Open the printer's EWS via a web browser (for example: Mozilla Firefox, Google Chrome).

    2. Enter the printer's IP address (for example: http://192.168.1.2).

    3. Select Settings.

    4. Click on Import/Export, and then click on Export Settings File.

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App‑specific requirements

Capture app-specific requirements by clicking on the application name to obtain the specific logs required.

LEGACY ID: FA874
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