Toner not fused to the page

Issue description

Unfused image output prints that you can easily smear or smudge.

Solution

Follow these steps in succession, or jump directly to a topic if you have already eliminated any of these possible causes:

• Check for use of non-genuine Lexmark Supplies / refilled cartridges / ‘compatible’ supplies
• Confirm the correct Paper Type for the specified tray
• Confirm correct Paper Weight for the Paper Type
• Confirm media meets approved paper specifications

Troubleshooting

1. Check for the existence of a non-genuine Lexmark supplies* or refilled cartridges. Use the on-line authentication tool to verify whether you have a Genuine Lexmark cartridge.



2. Check the Paper Type for the media loaded in the printer's paper tray. To do this from the Embedded Web Server (EWS):

   

   1. Open a web browser and enter http://printer's_IP_address into the address field.

   

   2. Click Settings > Print Menu > Tray configuration > Paper Size / Type.

   

   3. Change the type, and click Submit.

   

   4. Test.



3. Check the Paper Weight for the type of media selected. To do this from the control panel:

   

   1. From the home screen, navigate to:

      
      or
      
      > Settings >Paper Menu >Paper Weight.

   

   2. Adjust to desired paper type setting.

   

   3. Press the Submit or

      
      button.

   

   4. Test

   To do this from the Embedded Web Server (EWS):

   

   1. Open a web browser and enter http://printer's_IP_address into the address field.

   

   2. Click Settings > Print Menu > Paper Weight.

   

   3. Change the paper weight for the type selected in Step 2 and click Submit.

   

   4. Perform a test print.



4. Confirm media meets approved paper specifications. This is found under Paper and specialty media guide. Switch media to an approved media type and weight and again test.

Service action

1. Check the input line voltage from the power outlet used for this device. Reference the voltage check described in the Service Manual.



2. Check the room temperature to make sure that the device is operating within the approved environmental operating specifications. One example: A printer on a cold truck dock can have fuse-grade problems.



3. Follow the steps in the service manual for "Toner Smear Check".

   

   1. First service call – FuserNote: This is especially important if rolls or belt are damaged.

   

   2. Second service call – Low voltage power supply (LVPS).



4. Should there be additional concerns or questions, contact the next level of support for further diagnosis.