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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

459.82 or 459.83 Paper Jams in the Hole Punch Unit (HPU) due to Paper Multifeed

What you will see

The printer posts a 459.82 or 459.83 paper jam error message.

Recommended solution

A stack of multi-feed or shingle feed paper can stop in the punch unit because the HPU (hole punch unit) cannot punch through several sheets of paper simultaneously. This could lead to paper jam with error codes 459.82 or 459.83.

The HPU can punch through a maximum of 24lbs of paper.

The printer has no settings that can be adjusted to avoid this occurrence. To reduce the possibility of unwanted multi-feeding, use media that is dry and fresh out of a ream. Make sure also to flex, fan, or flip the paper stack before loading it into the paper tray.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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