What you will see
A printer configured for Internet Protocol Security (IPSec) fails to work and prevents communication with individual workstations or hosts.
IPSec's function is largely controlled by the printer's firmware, a properly configured device and a host that is properly configured to accept IPSec communication.
Check your printer's current firmware level found under Reports > Menu Settings Page > Device Information > Base, e.g.,LW62.##.P636.
A PE-released version of firmware .P663, or later,is known to address a specific issue relating to IPSec. Contact Lexmark Technical Support and reference this articleID#:SO8106 to request this firmware.
NOTE: You will be asked to provide your printer's current firmware level and you may be asked to provide a summary describing your network topology and security infrastructure.
Consider a firewall configuration issue. See Related articles below.
How to Configure Windows Firewall to Communicate with IPSec Configured Printer
Downloading the latest Lexmark printer firmware
LEGACY ID: SO8106
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need access to ExtraView.