IPSec communication failure between host and printer

What you will see

A printer configured for Internet Protocol Security (IPSec) fails to work and prevents communication with individual workstations or hosts.

Products affected

Suggested fixes

IPSec's function is largely controlled by the printer's firmware, a properly configured device and a host that is properly configured to accept IPSec communication.

1. Check your printer's current firmware level found under Reports > Menu Settings Page > Device Information > Base, e.g.,LW62.##.P636.



2. A PE-released version of firmware .P663, or later,is known to address a specific issue relating to IPSec. Contact Lexmark Technical Support and reference this articleID#:SO8106 to request this firmware.

   NOTE: You will be asked to provide your printer's current firmware level and you may be asked to provide a summary describing your network topology and security infrastructure.



3. Consider a firewall configuration issue. See Related articles below.

Related articles

How to Configure Windows Firewall to Communicate with IPSec Configured Printer

Downloading the latest Lexmark printer firmware

LEGACY ID: SO8106

NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need access to ExtraView.