Unresponsive control panel or touch screen display

Issue description

The screen does not respond when tapping the control panel icons.

The following issues are also experienced:

• Screen response takes a while or has a delay after an icon is pressed.
• Screen calibration is intermittently off.

Solution

• For printers with a hard disk drive (HDD) installed, disconnecting the HDD from the printer could resolve the issue. Please contact Lexmark Technical Support for further assistance on how to perform this procedure.
• Updating the printer firmware will fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware.