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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Unresponsive control panel or touch screen display

Issue description

The screen does not respond when tapping the control panel icons.

The following issues are also experienced:

  • Screen response takes a while or has a delay after an icon is pressed.
  • Screen calibration is intermittently off.

Solution

  • For printers with a hard disk drive (HDD) installed, disconnecting the HDD from the printer could resolve the issue. Please contact Lexmark Technical Support for further assistance on how to perform this procedure.
  • Updating the printer firmware will fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware.

LEGACY ID: SO8313

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