Skip to Content Information Center
Lexmark MS811

Lexmark MS811

32.49 Unsupported Cartridge error after a firmware update

Issue description

After the user performs a firmware update using version LW71.xx.P025 or anything higher, the printer posts a 32.49 Unsupported Cartridge error message.

Solution

  1. Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.

    • If the Lexmark toner cartridge is not genuine, replace the printer toner cartridge with a genuine Lexmark cartridge.
    • If the Lexmark toner cartridge is genuine, contact Lexmark Technical Support for assistance.
  2. Should the issue persist after a new cartridge has been replaced, please contact Lexmark Technical Support for assistance.

LEGACY ID: SO8692

Was this article helpful?
Top