Solution
Before performing the steps below, confirm the following first:
- The printer must be running with the latest firmware version. Guide the customer with the updating process if necessary.
- The power outlet is providing at least 90% of the nominal voltage; i.e., a 120 V outlet must be greater than (>) 108V.
Follow the steps below to resolve this issue:
Make sure that printer is plugged directly into the wall outlet. Do not use a power strip, surge protectors or an uninterruptible power supply.
Make sure that printer has been turned on in an ambient temperature for about 30 minutes.
Update the printer’s firmware with the latest version. Follow steps outline in Downloading the latest Lexmark printer firmware to know how to check, download and update the printer firmware.
If the issue persists, search for more information related to this issue or contact support for further assistance.