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Lexmark MS812dn / MS812dtn

Lexmark MS812dn / MS812dtn

Customer Support App PE Release Fix Information

Overview

This article provides a list of the latest fixed issues for the Customer Support app and its corresponding PE release fix information.

NOTE: The Product Engineering (PE) version comprises intermediate releases that are created for the purpose of addressing specific issues.

Before you begin

  • The Customer Support app PE release addresses ONLY the issues specified in this article.
  • The Customer Support app PE release cited in this article are considered beta versions of the app.
  • Identify the printer's existing Customer Support app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:
    • Click Apps > Apps Management.
    • Click Device Solutions > Solutions (eSF).
    • Click Embedded Solutions.

NOTE: Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari). For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer.

Supported printer models

2006

2008

2010

2012

X64x X782 X85x X940

X46x X65x X73x X86x

6500 C748 C792 C925 C950 X548 X74x X792 X925 X95x

CS510 CX410 CX510 MS610 MS81x MS911 MX410 MX51x MX61x MX6500 MX71x MX81x MX91x

Customer Support app PE releases

Issue Description

App version

Fix information

How to obtain

Customer Support app cannot send e-mails when the port is set to 25, 465, or 587.

Note: This only affects 2012 models with 2.3, 4.3, 7- or 10-inch control panels.

PE version 5.2.2.2

Allows app to send e-mails via ports 25, 465, and 587.

Contact Lexmark Technical Support.

LEGACY ID: TE735

  • Inform support organizations of the latest fixed field issues for the Customer Support app
  • Provide Customer Support PE* release information that may help address critical field issues
  • Pre-empt unnecessary or duplicate escalations
  • Lexmark is not responsible for unauthorized updates.
  • Customer Support app PE release is considered a private app build and should not be confused with the more public EC version made available at the VSC.
  • Thoroughly test the version on one machine before considering any fleet deployments.

Issue Description

App version

Fix information

How to obtain

Customer Support app cannot send e-mails when the port is set to 25, 465, or 587.

Note: This only affects 2012 models with 2.3, 4.3, 7- or 10-inch control panels.

PE version 5.2.2.2

Allows app to send e-mails via ports 25, 465, and 587.

Contact your next level of support or Lexmark Technical Support.

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