Paper media specifications Note: Specify the paper brand, type, weight, size, and grain.
The information is used for simulation and analysis. | End‑user provided |
Menu Settings page
This document contains all the printer settings and running firmware code. | See HO3647 |
Printer error codes and secondary error codes/event logs
The information is used for analysis. | End‑user provided |
Environmental factors Note: Room temperature, humidity, or other conditions that can affect printer performance.
The information is used for simulation and analysis. | End‑user provided |
Specifics surrounding error codes; media condition at the time the printer experienced the failure
The information is used for analysis. | End‑user provided |
If possible, an image of the jammed paper near the printer jam
The information is used for analysis. | End‑user provided |
If possible, previous service actions performed and install dates
The information is used for analysis. | End‑user or support agent provided |