FollowMe App fails after firmware upgrade

What you will see

After upgrading the device's firmware, any attempt to open the FollowMe app results in the app closing and the printer returning to the home screen.

Specific to this issue is that users are authenticating using either manual keyboard or badge, and no errors are displayed on the operator panel.

Models	Firmware level affected
MX31x, MX410, 417, 510, 517 and XM1145 MX610, MX611, 617 and XM3150 MX710, 711, 717, 718, XM5163, XM5170 MX810, 811, 812, XM7155, XM7163, XM7170MX910,911, 912, MX6500 scanner CX310, CX317 CX410, CX417 CX510, CX517	##.070.P022
MX32x Series, MB2338adw MX521ade, MX521de, MX421ade MB2546ade, MB2442adwe XM1246; XM1242 MX522adhe, MX622ade, MX622adhe, MB2650ade, XM3250 MX72x, XM53xx, MB2770 MX82x, XM73xx CX42x, MC2325, MC2425 CX52x, MC2535, XC2235 CX62x, MC2640, XC2240, XC4240	#####.052.023

Solution

A PE-released version of firmware is available. Please contact Lexmark Technical Support and provide this article ID#:SO8695 to the support agent.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:

Affected printer model/s

Printer serial number

Current firmware level (Base)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8695

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