Lexmark CS310, CS410, CS510 & CX310, CX410, CX510 ? Diagnosing Print Quality Issues and Warning Messages Related to Imaging Kit

Audience: ‘LEXMARK PARTNER’ only below

Technical Service Bulletin	Problem Description
Machine Type/Model	5027 - xxx 7527 - xxx	Print quality defects caused by a defective or worn Imaging Kit Solution Verify the Imaging Unit Supply Level; replace the Imaging Kit if necessary.
Date Created	08/15/2012
Last Updated	09/07/2012
Safety Issue?	No
Code Update?	No
Engineering Change?	No
New Parts?	No
Old Parts Status	n/a
Voltage: 120/240	All
Serial No. Range	All

In this printer architecture, a defective or worn Imaging Kit causes virtually all supplies-related print quality failures. Therefore, it is not necessary to replace Toner Cartridges to resolve these issues.

In addition, the Imaging Kits are consumables that users are responsible for replacing when prompted with a Replace Imaging Kit warning message.

If...	Then...
The Imaging Unit Supply Level shown near the bottom of Page 1 is “OK”, and the word “Genuine” appears under the Supply Level…	The Imaging Kit may be replaced under Supplies Warranty. Contact Lexmark Technical Support to request replacement.
The Imaging Unit Supply Level shown near the bottom of Page 1 is “OK”, yet the word “Genuine” DOES NOT appear under the Supply Level…	The Imaging Kit has been contaminated with non-Genuine Lexmark toner. Imaging Kits so damaged are not eligible for replacement under the Supplies Warranty. The customer is responsible for its replacement. Note: Advise customer to use only Genuine Lexmark toner along with the new imaging kit to avoid this same issue in the future.
The Imaging Unit Supply Level shown near the bottom of Page 1 is NOT “OK”…	The Imaging Kit is being used beyond its normal rated life and the user is responsible for replacement. However, if the word Genuine appears under the Supply Level, the user may still be eligible for a replacement Imaging Kit through the Lexmark Rewards Program. If the user is enrolled in the Lexmark Rewards program, ask them to call (800) 834-7791 or visit www.LexmarkRewards.com to request a replacement.

	1-page job	2-page job	3-page job	4-page job	5-page job	10-page job	50-page job
Simplex	21	32	40	45	49	58	69
Duplex		23	29	28	31	32	35

Supply Name	Supply Number	Part Number
Black Imaging Kit	700Z1	70C0Z10
Black & Color Imaging Kit	700Z5	70C0Z50

Audience: ‘Lexmark’ only below

Courtesy Replacement

Users who are not eligible for replacement under Supplies Warranty or Lexmark Rewards (as described in Options 2 and 3 of the Recommended Actions) may qualify for a one-time Courtesy Replacement.

IMPORTANT NOTES!

To receive a one-time Courtesy Replacement, all of the following conditions must be met.

1	The Imaging Unit Supply Level shown near the bottom of the Device Statistics Page 1 is NOT “OK”.
2	The word “Genuine” appears under the Imaging Unit Supply Level near the bottom of Device Statistics Page 1.
3	The user agrees to enroll in the “Lexmark Rewards” program to become eligible for future Imaging Kit replacements.

If the word Genuine DOES NOT appear under the Supply Level, an error code similar to LRP-NGLD33.12_E will appear in its place. Record the error code in the call comments.

When issuing a one-time Courtesy Replacement of the Imaging Kit, use track code – ServiceDelivery Service CustSat/Fld.

When shipping replacement Imaging Kits to addresses in the United States, please encourage the user to return the old kit to Lexmark for failure analysis, using the prepaid shipping label provided with the replacement.

LEGACY ID:TE542

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Lexmark CS310, CS410, CS510 & CX310, CX410, CX510 ? Diagnosing Print Quality Issues and Warning Messages Related to Imaging Kit

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