What you will see
Both scan-to-file and copy jobs reveal a blurry color shift, but only when feeding paper through the automatic document feeder (ADF).
NOTE: The MX61x and XM3150 will only see this defect on a color scan since this device cannot perform color copies.
Properties in the title section above.
- The issue can be intermittent (not seen on every page) or constant (seen on every page).
- The issue does not occur when scanning from the flatbed platen glass.
- In this instance, static charge on the media or the end-user has no affect on the outcome.
Contact Lexmark Technical support and reference this article ID #SO8321 for additional troubleshooting assistance.
Still need help?
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NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8321