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Lexmark CX310

Lexmark CX310

ADF 'Only' Scan and Copy Jobs Show a Color Shift in Resulting Image File or Printout

What you will see

Both scan-to-file and copy jobs reveal a blurry color shift, but only when feeding paper through the automatic document feeder (ADF).


NOTE:
The MX61x and XM3150 will only see this defect on a color scan since this device cannot perform color copies.

Affected products

Click

Properties

in the title section above.

Additional identifiers:

  • The issue can be intermittent (not seen on every page) or constant (seen on every page).
  • The issue does not occur when scanning from the flatbed platen glass.
  • In this instance, static charge on the media or the end-user has no affect on the outcome.

Suggested remedy

Contact Lexmark Technical support and reference this article ID #SO8321 for additional troubleshooting assistance.

Still need help?

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Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8321

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