Overview
When printing from one of the paper input options (Tray 2), the printer repeatedly jams the paper. The error code number displayed is a 242.2x Paper Jam message. The error indicates that the printer has registered a paper jam in or around the 550-sheet or 650-sheet tray area (Tray 2).
NOTE: Select the Show areas feature on the control panel to view images that will help you locate and clear the jam. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.
Troubleshooting
| Steps | Actions |
| 1 | Try to locate and remove the jammed paper. Be sure any previous jams have been completely removed; and refer to 24y.xx Paper Jam Removal.
Note: If this print job consisted of more than one page, probably more than one page is stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.
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| 2 | Be sure that the sheets in the affected paper tray (could be any input source) are loaded correctly and not overloaded; please refer to . |
| 3 | If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, is bent or wavy, or has ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream. |
| 4 | If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7181