What you will see
Scenario 1: The operator panel on the printer is ON; however, the bezel is pushing it down. (The bezel is the operator panel's plastic cover; see red arrows on the image below.) This activates a command, and will prevent any other command from responding when you press any icons (as shown below when a finger is pressed on the “Content” icon).
Scenario 2: The operator panel on the printer is ON and icons are responding when pressed; however, when a finger is pressed on the bezel (as shown below), menus or icons are activated (in this case the “Status/Supplies” icon).
Why this happens
If you are experiencing problems such as those described above, the issue is caused by the Operator Panel Bezel of the printer. Please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7386