W
hat you will seeScan to e-mail works but fails to send SMTP alerts to the user.
Affected products
This issue was first seen on an MX811; however, CX seriesMFPs any devices with similar firmware architecture will exhibit this behavior.
Suggested remedy
E-mail Alerts rely on Device-Initiated SMTP setup. So, if e-mail works fine in a setup (User Initiated), then you need to make sure Device-Initiated E-mails use a similar Authentication option.
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LEGACY ID: SO7846