E-mail Alerts Not Received: Spam Filter Blocks Alerts After First Notification

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A spam filter designed to prevent users from being bombarded with multiple e-mail alerts can also prevent users from testing their SMTP configuration for these same e-mail alerts.

Suggested remedy

If you know your e-mail server is configured correctly, you may need to reset the spam filter in order to regain supplies e-mail alert functionality. Contact Lexmark Technical Support to request assistance with resetting the spam filter.

Explanation

E-mail alerts for supply notifications, such as "cartridge missing", are only sent once for each supply serial number. Moreover, the e-mail spam filter functions specifically to prevent users from being over-burdened with e-mail notifications; this can also lead to missed notifications in certain situations.

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NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7856