Scan Center initiated emails result in illegible PDF file on Apple devices running iOS 10 or later

• All Apple® iOS devices running version 10 or later

• ScanCenter application performing a scan-to-network folder (SNF) with PDF file types

• PDFs e-mailed from client PC to a portable iPhone or iPad

• All printers seen under

  Properties

  above

E-mails containing attached PDF files are unreadable when opened with the default PDFviewer inApple's iOS.

A remedy is to open the file with an alternative Adobe® viewer. However, a more permanent firmware (FW) fix is available that addresses a PDF issue with 1-bit mono images. To obtain this firmware, contact Lexmark Technical Support.

• Products: Lexmark CX / XC 72x, 82x, 86x and others*

FW fix level: xx.032.104 and later

• Products: Lexmark MX / CX / XM / XC 31x, 41x, 51x, 61x, 71x, 81x and others*

FW fix level: LW63.xx.P687 and later*x – A variable value that is specific to the model and product model number.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Software / Solution

LEGACY ID: SO8286