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Lexmark XM9165

Lexmark XM9165

338.07 Service Engine Error Appears on a Lexmark MS911 & MX91x Printer with a Booklet Finisher Installed

What you will see

The printer with booklet finisher installed posts a 338.07 Service engine error upon boot up.

Possible cause

Obstruction in the Booklet maker aligner home sensor might cause the printer to post 338.07 error. The left-hand image below shows the Booklet maker aligner (A) while a magnified image of a Booklet maker aligner home position sensor (B) (encircled in red in the first image) is shown in the right-hand image.

Click Image to Enlarge
The Booklet maker aligner (A) should be able to go all the way down to the bottom to trigger the Booklet maker aligner home position sensor.Booklet maker aligner home position sensor; in this example, a staple wire is obstructing the sensor.

Suggested Remedy

Should you encounter the error immediately after boot up or even while printing booklet, visually inspect the Booklet maker aligner home sensor for any foreign object obstructing it (i.e., staple wire or torn paper). The preceding images show the location of the sensor. Clear obstructions should you find any.

Whether you find any obstruction or not, please call Lexmark Technical Support for proper guidance in clearing the error.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.

Please be near the products described in this article to expedite the support process and reduce callbacks


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