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Lexmark XM9165

Lexmark XM9165

Device Usage App Does Not Track or Report Usage for Uncompleted Jobs

What you will see

The Device Usage app does not track or report usage to the Lexmark Print Management ( LPM) or Lexmark Document Distributor ( LDD) when the print job(s) encounters either of the following scenarios:

  • Job does not complete with an intervention required message on the control panel (e.g., paper jam, out of paper, etc.)
  • The printer is turned off before the job completes.

The app reports data to LDD using the Software Client interface on Lexmark Management Console (LMC).

Affected products

See supported printers list found on Lexmark Print Management Administrator's Guide and Lexmark Document Distributor Administrator's Guide.

Recommended action

Resolve the intervention required message to complete the print job(s) or do not turn off the printer before the job completes.


By design, the app only reports usage information when the job is either completed or cancelled.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.


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