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Lexmark XM9165

Lexmark XM9165

LPM ? Unable to Find PIN for a Specific User


After entering your PIN to release a print job sent via Lexmark Print Management (LPM), an "Unable to find pin. Contact system administrator to resolve." message displays on the control panel. This happens even if you entered the correct PIN.

Affected products

See supported printers list found on the Lexmark Print Management Administrator’s Guide.

Recommended solution

To resolve the issue, contact your system administrator to remove a duplicate user entry in the Active Directory.


The error occurs when a duplicate user entry exists in the Active Directory.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

The support agent may request additional information.


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