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Lexmark XM9165

Lexmark XM9165

An Issue Occurs when Scanning an Unreadable Barcode Using Solution Composer

What you will see

An issue occurs when the customer scans an unreadable document using Multi-Send and Barcode Discovery in Solution Composer.

The app should assign a generic filename for the unreadable barcode, which unfortunately does not happen.

Recommended Solution

Step Action
1 Update the printer’s Solution Composer app to version 2.9 or later.
2 Should the issue persist, please contact Lexmark technical support for additional diagnosis and troubleshooting.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.


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