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Lexmark XM9165

Lexmark XM9165

Incorrect customize Home Screen layout shown if SoCo workflows are present

Issue Description:

The Solution Composer workflows on the affected products will always be shown initially at the end of the eSF applications list, when either viewing or customizing the Home Screen from within the Home Screen section of the Printer Details page in the CFM portal.


The positions of the SoCo workflows can be customized, and their position on the printer’s Home Screen will be correct.

This issue is caused by a firmware limitation and there is current no workaround at this time.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution


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