What you will see
Multiple white lines are seen across the printed page. The defect can easily be noticed if the printed object is solid black or gray. See sample printout below.
Possible cause
- Clumped toner due to high moisture and temperature
- Laser lens contamination
- Transfer Belt scratches/creases
- Toner dust or moisture build-up on the Transfer Belt cleaner blade
- Moisture build-up on the Transfer Belt cleaner blade, and fuser exit rear-end memory
Suggested remedy
The printer has several built-in self-cleaning methods. These include the corona wire cleaner. It’s important to clean the corona wire after each installation of the maintenance kit, toner cartridge, or waste toner box. The procedure laid out below describes the proper methods for cleaning the corona wire charger.
Cleaning the Corona Charger and the Printhead Lens
| Step | Action | Click Image to Enlarge |
| 1 | Open the bottom front door. | |
| 2 | Remove the waste toner bottle. | |
| 3 | Locate the white tab. | |
| 4 | Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times. | |
| 5 | Remove the printhead wiper. | |
| 6 | Insert the wiper into the hole until it stops, and then slide it out. Repeat three times. | |
7 | Put the wiper back to its holder. | No Image |
| 8 | Reinstall the waste toner bottle. | |
9 | Close the bottom front door and print a test page to check whether the defect has been corrected.
Note: If defect persists, proceed to the next step.
| No Image |
| 10 | The final step is to see whether white lines or scratches can be seen on the Photoconductorunit (PCU). Replace the PCU if necessary.
Note: When replacing supplies, please see the printer's User's Guide under the section "Replacing supplies".
| No Image |
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NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7608