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Lexmark MX910

Lexmark MX910

Lexmark MS911 & MX91x ? Printer Posts ?243.36 Paper Jam on Door D? when Printing from Tray 3

What you will see

The printer posts ā€œ243.36 Paper Jam on Door Dā€ when trying to print from the 2500 sheet option tray (Tray 3). Checking Door D shows no signs of paper being stuck in the paper path.

Possible cause

There are several factors that might result in this error, but one possibility is that the two-pin interface cable of the 2500-sheet option tray has become disconnected or loose.

Click Image to Enlarge
Disconnected or loose two-pin interface cable can cause the printer to post a 243.36 Paper Jam.

Suggested Remedy

  1. Ensure no media is stuck anywhere in the paper path.

  2. Check the two-pin interface cable found at the back of the printer. This is the cable that connects the printer and the 2500-sheet option tray.

  3. Make sure that the cable is not disconnected or loose. Reseat the cable if necessary.

  4. Restart the printer and see whether the error re-appears. If error persists, please contact Lexmark Technical Support for additional troubleshooting suggestions.

Still need help?

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Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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