What you will see
The printer posts “243.36 Paper Jam on Door D” when trying to print from the 2500 sheet option tray (Tray 3). Checking Door D shows no signs of paper being stuck in the paper path.
Possible cause
There are several factors that might result in this error, but one possibility is that the two-pin interface cable of the 2500-sheet option tray has become disconnected or loose.
| Click Image to Enlarge |
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| Disconnected or loose two-pin interface cable can cause the printer to post a 243.36 Paper Jam. |
Suggested Remedy
Ensure no media is stuck anywhere in the paper path.
Check the two-pin interface cable found at the back of the printer. This is the cable that connects the printer and the 2500-sheet option tray.
Make sure that the cable is not disconnected or loose. Reseat the cable if necessary.
Restart the printer and see whether the error re-appears. If error persists, please contact Lexmark Technical Support for additional troubleshooting suggestions.
Still need help?
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Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO7590