The MX910, 911, or 912 Produces a Paper Jam 'C Door' when It Exits Sleep Mode

W

When in Power Save mode, sending a job to the printer results in a paper jam error. However, this error does not occur if you manually take the printer out of Power Save mode.

Suggested remedy

Please contact Lexmark Technical support to obtain the latest engine code available for this printer.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7838