919.220 Service Engine Error

Issue description

A printer renders a 919.220 error code that may be from an older version of firmware or Engine level.

Solution

Follow recommended procedures to check FW level on device in this article.

Please look in Device Information section, specifically at Engine. If version DOES NOT match this information:

• Engine = A64J.3Y7.0050.G00.0700

A firmware update is needed.

This link automatically downloads Engine = A64J.3Y7.0050.G00.0700 firmware that can resolve this error.