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Lexmark XM9165

Lexmark XM9165

The Printer Posts `Tray 4 or 5 Missing? (High-Capacity Option Tray)

Affected Products:

Single-Function: C9235, CS921, CS923, CS927, MS911

Multifunction: CX920, CX921, CX922, CX923, CX924, XC9225, XC9235, XC9245, XC9255, XC9265, MX910, MX911, MX912, XM9145, XM9155, XM9165

Issue Description:

When a 3000 (high capacity) feeder is installed on a Lexmark MS911 or MX91x Multifunction printer series, the device may report a status of “Tray x Missing”, where x = 4 (if 2500-sheet option is installed) or x = 5 (if 2 x 500-sheet option is installed).

The printer unable to recognize tray 5; How to properly install center rail


You can immediately remove the “Tray x Missing” status by printing any job that will pull paper from any of the trays available (not the high-capacity feeder). For instance, print the Device Statistics pages by navigating through: Menu > Reports > Device statistics.

The intervention message should clear after the printing this internal report. You may follow the suggested steps in the next section to prevent the message from reoccurring.


You can disable (turn off) the ECO-Mode and Quiet Mode to keep the error from reoccurring. To do this, navigate through:

  • Menu > Settings > General Settings > Eco-mode > OFF –and–

  • Menu > Settings > General Settings > Quiet mode > OFF

Still Need Help?

Have the following available when calling Lexmark Technical Support;


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