Skip to Content Information Center
Lexmark XM9165

Lexmark XM9165

Unable to 'Staple' or '3-Hole Punch' Using Folio and Oficio Paper Sizes with the Lexmark MS911, MX910, MX911, and MX912 Finisher

What you will see

The finisher's staple and 3-hole punch featurefails to work withFolio or Oficio paper sizes.

Folio210 x 330mm, 8 x 13in.
Oficio216 x 340mm, 8.5 x 13 in.

This is further evidenced by:

  • Staple Test fails. Found under the Settings > Print Settings > Finisher Menu.
  • Print job commands to staple or hole punch are ignored.
  • Copying with Copy To size set to Folio or Oficio results in Staple or Punch being grayed-out. Hence, printed output exits out to the standard output bin rather than the finisher's bin.

Affected products

  • Staple-punch finisher (PN# 26Z0081)
  • MS911
  • MX910, MX911, MX912

S – Single function printerX – Multifunction printer

Fix and explanation

Upgrade your printer's firmware to LW61.##.P660 or later. At the time of this article's authoring, EC6.2 (LW62.##.P636) is now available on The finisher's staple and 3-hole punch feature did not originally support these paper sizes.

Still need help?

If you require additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.


Was this article helpful?