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Lexmark XM9165

Lexmark XM9165

Lexmark MS911 & MX91x ? Troubleshooting Power Related Issues


The printer may exhibit power-related issues with any of the following symptoms:

  • Will not power on
  • Printhead Errors
  • Fuser Errors
  • Low fuser temperature
  • Print Quality problems
  • 9xx Errors

Suggested remedy

Please consider the following suggestions when troubleshooting any of the symptoms stated above:

  • This printer must be placed on a dedicated 15 Amp circuit due to its power requirements.
  • Other printers or other equipment placed on the same circuit (wall outlet) may rob the machine of sufficient power in order to operate properly. If possible, consider relocating the printer or connecting it to another circuit.
  • Do not place this machine on a surge protector as this may lead to failures as well. Plug the printer directly into a wall outlet.

Should the symptoms persist or if you are dealing specifically with a 'No power' issue, please contact Lexmark Technical Support for additional troubleshooting suggestions.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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