What you will see
An older Network TWAIN driver version displays when you open any TWAIN-compliant application.
This happens when you install an older TWAIN driver version (e.g., from an older printer’s installation driver CD) on a computer containing the latest version previously installed from the Lexmark Support site.
Suggested remedy
Uninstall then reinstall the newer driver. To uninstall, go to Start > Control Panel > Programs and Features, then locate the newer TWAIN driver and uninstall.
NOTE: It is best to use the latest network scan driver from the Lexmark Support site.
Explanation
The installation driver CD uses an installation scheme different from that of the latest driver downloadable from the Lexmark Support site. As a result, older files may overwrite the existing newer version.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7651