Scan to FTP issues primary escalation requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Scan to e‑mail-related issues.

• Menu Settings Page

Requirement and relevance	How to obtain
This document contains all the printer settings and running firmware code.	On the printer, press Menu > Reports > Menu Settings Page.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.

• Unable to send (FTP) additional escalation requirements
• Scan quality (FTP) additional escalation requirements
• Workflow issue (FTP) additional escalation requirements