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Lexmark CX825

Lexmark CX825

Scan Center Initiated E-Mails Result in Illegible PDF File on Apple Devices Running iOS 10 or Later

Affected Products:

  • All Apple® iOS devices running version 10 or later

  • ScanCenter application performing a scan-to-network folder (SNF) with PDF file types

  • PDFs e-mailed from client PC to a portable iPhone or iPad

  • All printers seen under

    Properties

    above

Issue Description:

E-mails containing attached PDF files are unreadable when opened with the default PDFviewer inApple's iOS.

Solution:

A remedy is to open the file with an alternative Adobe® viewer. However, a more permanent firmware (FW) fix is available that addresses a PDF issue with 1-bit mono images. To obtain this firmware, contact Lexmark Technical Support.

  • Products: Lexmark CX / XC 72x, 82x, 86x and others*

FW fix level: xx.032.104 and later

  • Products: Lexmark MX / CX / XM / XC 31x, 41x, 51x, 61x, 71x, 81x and others*

FW fix level: LW63.xx.P687 and later*x – A variable value that is specific to the model and product model number.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

LEGACY ID: SO8286

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